FAQ. Trial Certificates

I was not able to install my Free 14 Day Trial SSL Certificate. Can I get another Trial SSL Certificate valid for an additional 14 days?

Yes. In order to receive another Trial SSL Certificate, you must generate and submit a new CSR with a slightly different organizational unit. This will prevent a duplication error. For example, if you previously used "Marketing" as your organizational unit, change it to "Marketing1" when you submit your new CSR. When you are ready to purchase a certificate, be sure to use the correct organizational unit, even if it is the same as the trial certificate.

Why do I receive a dialog box stating that the browser does not recognize the Certificate Authority that issued my VeriSign Trial SSL Certificate?

A special trial root Certificate Authority (CA) is used to digitally sign VeriSign Trial SSL Certificates. This trial root will be manually installed in your browser as you enroll for a Trial SSL Certificate. This issue dialog box will not occur when you purchase and install an SSL Certificate, because VeriSign will verify your identity and digitally sign your SSL Certificate as a trusted CA.

What is the CA Root and why do I have to install it on all client browsers?

When VeriSign issues an ID, we act as a Certification Authority (CA) and digitally sign each ID we issue. Every browser contains a list of CAs that are deemed to be "trusted." The VeriSign Trial CA is for testing purposes only and is not included in any browser’s trust list. As a result, Trial SSL Certificates are not trusted by the browsers. To use a Trial SSL Certificate, you must install a special Test CA Root on each browser that you will use to access the Web site secured with the Trial ID.

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